Questions, answered
Setup, pricing, credits, and what your patients actually see.
Getting started
How does Smile Simulator fit into my existing website?
Add one embed snippet to any page where you want the simulator to appear. The experience lives within your website and can be styled to match your brand.
Does the patient need to download anything?
No. Patients complete the experience through their web browser or mobile phone, on your website. They receive an email when their smile simulation is ready. On Pro, that email carries a code they enter in your widget, so the reveal happens on your site.
Can I customize the experience for my practice?
Yes. You can customize the treatments, logo, colors, fonts, and the email patients receive with their result, including your preferred next steps and call to action.
Which treatment options can patients explore?
Your practice chooses which available treatments appear in the experience. Patients can select the option that interests them, or choose Show Me My Best Smile if they are not sure where to begin.
What your patients see
What should patients expect from their smile simulation?
The simulation is a visual preview that helps patients picture a possible change to their smile. It is clearly presented as a cosmetic simulation, not a diagnosis, treatment plan, clinical prediction, or guarantee of results.
What does a patient receive after they submit?
Every plan includes a results page branded to your practice, where patients can view their before-and-after images. Patients can also download their result images on every plan.
What is In-Widget Live Reveal?
Patients receive a code via email and enter it directly in your website widget to reveal their smile preview, keeping them on your site. It is included on Pro.
Do patients get video results?
Video generations are included on Growth and Pro. On those plans the patient results page can carry video alongside the before and after photos.
Leads and your team
What happens after a patient submits a simulation?
Your practice receives an email notification, and the lead appears in your dashboard with their contact details, treatment interest, original photo, and simulation. Your team stays in control of the follow-up.
Can I review results before they reach the patient?
Yes. Every plan includes Auto-Send and Review First. You decide whether results are sent automatically or held for a team member to approve, so nothing reaches a patient until your practice is ready.
How many people on my team can log in?
Starter includes 1 staff user, Growth includes 3, and Pro includes 10. Every plan includes staff notifications, so the right people hear about a new lead.
Where do my leads live?
Every plan includes a lead dashboard and pipeline, so submissions stay organized in one place with the patient contact details and the treatment they were interested in.
Plans and credits
What is the difference between an image and a video generation?
An image generation creates an after preview from the patient's original photo. A video generation animates the change from before to after. Starter includes 100 image generations per month, Growth includes 250 images and 250 videos, and Pro includes 500 of each.
What happens if I use all my generations in a month?
You can add credits without moving up a plan. Starter plans can add 50 image credits for $49, and Growth and Pro plans can add 50 image and video combos for $69.
Do unused generations roll over?
No. Each billing period starts fresh at your plan limit, and add-on packs apply to the billing period in which you buy them.
Can I remove the Powered by Smile Simulator branding?
Yes. Growth and Pro remove Smile Simulator branding from the widget and patient results. Starter includes a small Powered by Smile Simulator credit.
Which plan includes priority support?
Priority support is included on Pro.
Am I locked into a contract?
No. You can cancel anytime.
Ready to Start Turning Visitors Into New Patients?
Compare plans, choose the right fit for your practice, and start giving prospective patients a reason to book.